Frequently Asked Questions
“I’m running late for my appointment, is that okay?”
If you’re running behind, give us a call. Generally we will not accept clients who are 10 minutes late for their appointments, but you can always call and check. We understand that traffic happens, however please understand that even 5 minutes can compound and set a barber back the entire day, inconveniencing the clients who come in after you.
“What happens if I don’t show up for my appointment?”
Please call the shop. It’s up to the barber whether or not you will get charged a ‘no-show’ fee. If you do not call, you may be charged the full price of your services booked.
If there’s not a person in the chair getting their hair cut, we’re not getting paid to be here, so please respect our time the same way we do yours. Three no-show appointments will result in your account being suspended.
“Why is my account unable to make an appointment?”
Barbers may choose to block your appointment after excessive ‘no-call, no-show’ missed appointments.
A client may also be blocked for other reasons. Chances are, if your account is blocked, there is good reason for it. If you feel this is a mistake, please call us so we can get it sorted out!.
“Do i have to make an appointment?”
We are a very busy shop, and we seldom have time to accommodate walk-in clients. Taking mostly appointments makes it so we can plan our days easier, you don’t have to sit and wait for extended periods of time, and so that we can foster closer relationships to all of our clients.
“Do you cut women’s hair?”
We don’t cut men’s hair or women’s hair; we cut hair. Your gender does not effect your hair cut, or the quality of service you receive. There is a separate service for cutting longer hair. If you have any questions about whether or not your hair is too long for one of our barbers, just give us a call, and we’ll gladly point you in the right direction.
“Do you cut my type of hair?”
Yes. We cut all types of hair. All of our barbers specialize in a lot of different things, so give us a call if you’re wary.
We are not equipped to do locks, dreads, twists, or hair-replacement systems at the moment, but we can probably refer you to someone who can.
“Which service am I supposed to book, and why isn’t the one I need showing up?”
If you’re confused about which service to book, you can check here for more info. You can also always give us a call, and we can help out.
If your service isn’t showing up, it may be because there isn’t enough time in the current time-slot for the service to be preformed. Different types of services take different amounts of time for our barbers to do, and it may vary from barber to barber.
“do you take venmo, zelle, or other electronic payments?”
Cash is always preferred. Esquire is considered ‘cash-only.’ This keeps our barbers from having to pay transaction fees and processing fees.
There are ATMs located near the shop.
“Can you cut my kid’s hair?”
Most of our barber’s prefer not to cut children’s hair. Check with your barber, or call the shop just to make sure. If the barber is comfortable with it, your kid can sit still, follow barbers’ instructions, and won’t disturb the other guests, we’re happy to accommodate.
Please note that we do not charge less to cut children’s, or senior’s hair.